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Terms and Conditions

SALES AND PROMOTIONS
We feature various sales and promotions throughout the year, each with its own specific terms and conditions. Please note that sales and promotions cannot be combined, and only one offer can be redeemed per transaction. Additionally, free gifts with purchases are limited to one per order.
Returns are not accepted for items purchased during sales or promotions unless they are deemed faulty due to manufacturing issues. If a discount code is necessary for the sale or promotion, only one code can be applied at checkout, including loyalty reward vouchers. Any subsequent discount codes will replace the previous one, and only one discount will be honored.
Please be aware that shipping charges may apply during sales and promotional periods, in addition to our standard postage fees

PRE-ORDERS

Items available for pre-order typically ship within approximately 8 weeks from the date of purchase. However, please refer to the product description for specific estimated dispatch times.

If your order includes both pre-order items and other pieces, the entire order will be held and shipped together once the pre-order item is available. If you prefer to receive other pieces sooner, we suggest placing separate orders

 

SHIPPING SCHEDULE FOR YOUR ORDERS

Our dispatch process ensures swift handling of your orders: Orders made prior to 1 pm (Monday to Friday) will be shipped on the same day. Orders placed after 1 pm (Monday to Friday) and on weekends will be dispatched on the following business day.

 

DAMAGED OR MISSING GOODS

Our meticulous packing process aims to deliver products in pristine condition. Should any damage occur during transit, we'll replace the damaged goods upon their return to our postal address. In the unfortunate event of loss or theft during transit, replacements will be arranged at our discretion. For details on returns, kindly refer to our refunds and exchanges page

 

DISCOUNT CODE POLICY

Please note that discount codes cannot be combined with other offers or discount codes. However, they can be used in conjunction with one of our electronic gift cards for added savings.

 

IMPORTANT NOTE ON DELIVERY DETAILS

Ensure the delivery address provided during ordering is correct to avoid any hiccups. In case of return, we'll gladly resend your order after confirming the accurate address with you. However, If the shipping is due to the customer putting in the wrong details then the customer will pay the shipping fee to the correct address

 

 

 

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